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Privacy Policy

Effective Date: 29/11/2025

T. Haring Concierge & Lifestyle we are committed to protecting your privacy and safeguarding any personal information collected through our website, membership platform, concierge services, or B2B partnerships. This Privacy Policy outlines how we collect, use, store, and protect your personal data in compliance with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

This Privacy Policy applies to all visitors, users, clients, members, and business partners of T. Haring Concierge & Lifestyle.

1. Data We Collect

A. B2C – 6-Month Subscription Membership

  • Personal identification information: name, date of birth, gender

  • Contact details: email address, telephone number, postal address

  • Payment and billing information: credit/debit card details, bank account information

  • Lifestyle preferences: travel, dining, wellness, and entertainment preferences

  • Service usage data: bookings, requests, and communication history with our concierge team

B. B2B – White-Label Concierge Partnerships

  • Company information: business name, address, registration number

  • Contact details of representatives: email, phone, job title

  • Contractual and service information: agreements, guest data (collected under your consent), and service usage metrics

  • Vendor and partner data: for onboarding and operational purposes

2. How We Use Your Data

We use personal information to: - Provide concierge services tailored to your preferences - Process subscription payments and B2B partner billing - Personalize communications, offers, and experiences - Facilitate check-ins, housekeeping, transfers, catering, and other lifestyle services - Operate, manage, and improve our platform and services - Comply with legal obligations, tax reporting, and auditing requirements - Communicate with members, partners, and vendors regarding services, updates, and promotions

We do not sell your personal data to third parties.

3. Legal Basis for Processing Data

  • Contractual necessity: to fulfil subscription services or partnership agreements

  • Legitimate interests: to provide high-quality concierge services and ensure guest satisfaction

  • Consent: where we obtain explicit consent for marketing communications or special requests

  • Legal compliance: where required by law or regulatory obligations

4. Data Sharing and Third Parties

We may share personal information with: - Trusted service providers: for housekeeping, transfers, catering, wellness, childcare, and other lifestyle services - Payment processors: to handle subscription payments securely - Partners or corporate clients: where data sharing is essential to deliver agreed concierge services - Legal or regulatory authorities: as required by law

All third parties are carefully vetted to ensure they maintain the same level of confidentiality and data protection standards we uphold.

5. Data Retention

  • B2C Membership Data: Retained for the duration of your active subscription plus 7 years for tax, accounting, and legal compliance.

  • B2B Partnership Data: Retained for the duration of the partnership plus 7 years post-termination.

  • Service Records: Booking and usage information is retained for auditing and service quality purposes, usually 7 years.

6. Your Rights

Under GDPR, you have the right to: - Access and request a copy of your personal data - Rectify inaccurate or incomplete data - Request deletion of your data (“right to be forgotten”) - Restrict or object to processing of your data - Withdraw consent at any time where processing is based on consent - Receive your data in a portable format

To exercise these rights, please contact us at privacy@tharingconcierge.com.

7. Security of Your Data

We implement appropriate technical and organizational measures to protect personal data, including: - Encrypted storage of sensitive information (SSL/HTTPS, secure databases) - Access controls limiting internal access to authorized personnel only - Regular audits of data protection policies and third-party service providers - Secure payment processing via trusted payment gateways

8. Cookies and Tracking

Our website may use cookies and tracking technologies to: - Enhance user experience and website performance - Track analytics and service usage - Provide targeted marketing (with user consent)

You may disable cookies via your browser settings; however, some features may become unavailable.

9. Marketing and Communications

With your consent, we may contact you regarding: - Concierge service updates - Luxury lifestyle experiences - Promotions and offers - B2B partnership opportunities

You can unsubscribe from marketing communications at any time via the links provided or by contacting privacy@tharingconcierge.com.

10. Data Transfers

For B2B partnerships or outsourced services, data may be transferred to trusted third parties outside the UK. All transfers are conducted in compliance with GDPR, ensuring adequate safeguards are in place.

11. Children and Vulnerable Individuals

Our services are intended for adults (18+) and high-net-worth clients. We do not knowingly collect personal data from minors.

12. Changes to This Privacy Policy

We may update this policy periodically. Changes will be published on our website with a revised effective date. We recommend reviewing the policy regularly.

13. Contact Us

T. Haring Concierge & Lifestyle
Email: thomas@tharingconcierge.com
Phone: +447701371944

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