Terms & Conditions

T. Haring Concierge & Lifestyle Ltd

Registered in England and Wales | Company No. 16906745 | VAT No. 508 5292 84 Registered Office: 1 Khadija Walk, Ground Floor, London SE23 1LF

1. Introduction and Definitions

1.1 These Terms and Conditions (“Terms”) govern the membership and services provided by T. Haring Concierge & Lifestyle Ltd, a company registered in England and Wales (“we,” “us,” or “the Company”). By signing a membership agreement or engaging our services, you (“the Client”) agree to be bound by these Terms in their entirety.

1.2 These Terms constitute a legally binding contract between the Company and the Client. Where the Client is a business, the Unfair Contract Terms Act 1977 applies. Where the Client is a natural person acting outside the course of a business or trade (“Consumer”), the Consumer Rights Act 2015 also applies, and nothing in these Terms removes or restricts any rights the Client has as a Consumer under applicable UK law.

1.3 For the purposes of these Terms, the following definitions apply:

• “Personal Concierge Services” means any individual service arranged by the Company on behalf of the Client, including but not limited to travel coordination, private transfers, reservations, event planning, sourcing, logistics, procurement, and any ancillary requests or errands.

• “Lifestyle System Services” means recurring household and domestic services engaged as part of the Client’s ongoing lifestyle infrastructure, including private chef, culinary planning and management, housekeeping, and household coordination.

• “Handling Fee” means the Company’s coordination, management, and fulfilment charge applied in connection with Personal Concierge Services, as further described in Section 5.

• “Disbursement” means a third-party cost incurred and paid by the Company acting as disclosed agent strictly on behalf of the Client, recharged to the Client at the exact amount invoiced by the relevant third-party supplier, with no mark-up, in accordance with HMRC VAT Notice 700 section 25.

• “Working Day” means any day other than a Saturday, Sunday, or public holiday in England and Wales.

• “Agreement” means the signed membership agreement entered into between the Company and the Client, which incorporates these Terms.

2. Anti-Money Laundering, Identity Verification and Client Due Diligence

2.1 The Company is committed to maintaining the highest standards of compliance with UK financial crime legislation. In accordance with the Proceeds of Crime Act 2002, the Terrorism Act 2000, and best practice aligned with the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017, the Company applies rigorous client due diligence procedures to all prospective and existing clients. Compliance with these procedures is a condition precedent to the commencement of any membership or services.

Identity Verification — Mandatory

2.2 Identity verification is mandatory for all Clients. No membership will be activated and no services will commence until the following checks have been completed to the Company’s satisfaction:

For individual Clients:

1. a certified copy of a valid government-issued photo identification document (passport or national identity card);

2. proof of current residential address issued within the preceding three months (such as a utility bill, bank statement, or official government correspondence); and

3. a source of funds declaration confirming the origin of funds used to pay the membership fee and any associated service charges.

For corporate Clients:

1. company registration documents and certificate of incorporation;

2. details of all beneficial owners holding 25% or more of the company’s shares or voting rights;

3. government-issued photo identification and proof of address for each beneficial owner and any authorised signatory; and

4. source of funds and source of wealth information as reasonably requested by the Company.

2.3 The Company applies enhanced due diligence where it identifies a heightened risk, including where a Client is a Politically Exposed Person (“PEP”) or a close associate of a PEP. PEP status does not automatically prevent the establishment of a relationship but requires additional verification steps, which the Client agrees to cooperate with fully.

2.4 The Company conducts sanctions screening against applicable lists, including those maintained by the Office of Financial Sanctions Implementation (“OFSI”) and the UK Consolidated Sanctions List. Where a Client, beneficial owner, or authorised signatory appears on any sanctions list, the Company is legally prohibited from proceeding and the Agreement cannot be entered into.

2.5 The Company reserves the right to request additional documentation or information at any stage of the relationship where it considers this necessary to meet its ongoing AML obligations, or where the Client’s circumstances change in a way that warrants re-verification. The Client agrees to respond to such requests promptly and in any event within 5 Working Days.

Consequences of Non-Compliance

2.6 Where a prospective Client is unable or unwilling to provide the required documentation within a reasonable timeframe specified by the Company:

1. the Company reserves the right to decline the membership application or suspend services without liability until satisfactory documentation is provided; and

2. any amounts paid prior to verification being completed will be held by the Company and not applied to services until verification is satisfied. If the Company is ultimately unable to complete verification, amounts paid will be refunded less any administrative costs reasonably incurred.

Suspicious Activity and Tipping Off

2.7 The Company may be required by law to submit a Suspicious Activity Report (“SAR”) to the National Crime Agency (“NCA”) where it knows or suspects that a transaction or activity is connected to money laundering or terrorist financing. In such circumstances, and pursuant to section 333A of the Proceeds of Crime Act 2002 and section 21D of the Terrorism Act 2000, the Company is legally prohibited from disclosing to the Client or any other person that a SAR has been filed or that an investigation is underway. This is known as the “tipping off” prohibition. The Company shall not be liable to the Client for any delay, suspension, or refusal of services that arises directly or indirectly from the Company’s compliance with its legal obligations under applicable AML legislation.

Data Retention

2.8 All identity and verification documentation provided by the Client will be processed in accordance with the Company’s obligations under UK GDPR and the Data Protection Act 2018, and retained for a minimum period of five years from the end of the client relationship, as required under the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017.

Client Warranty

2.9 The Client warrants that all information and documentation provided in connection with the Company’s due diligence procedures is accurate, complete, and not misleading. The provision of false, incomplete, or misleading information for the purposes of AML verification constitutes a material breach of these Terms, will result in immediate termination of the Agreement, and may constitute a criminal offence under applicable UK law.

3. Membership Commitment

3.1 Membership is provided on an annual basis commencing on the date set out in the Agreement, subject to the satisfactory completion of all checks under Section 2.

3.2 The annual membership fee is £14,400 + VAT, payable in full at the point of Agreement signing. The membership year runs for 12 consecutive months from the commencement date.

3.3 Membership commences on the date the signed Agreement is received by the Company and full payment has been confirmed and cleared.

3.4 Membership is personal to the Client and is non-transferable. It applies solely to the named Client or household as defined in the Agreement.

3.5 At least 60 days before the end of the membership year, the Company will notify the Client of the renewal fee for the following year. Unless the Client provides written notice of non-renewal in accordance with clause 6.3, membership will automatically renew on the terms then in force.

4. Payments

Preferred Method of Payment

4.1 The annual membership fee is payable in full at the point of Agreement signing. Services will not commence until payment has been received, cleared, and confirmed by the Company in writing, and until all checks under Section 2 have been satisfactorily completed.

4.2 The Company’s preferred method of payment for all sums due under these Terms is bank transfer by BACS or CHAPS. The Company’s bank details will appear on every invoice issued. The Client is responsible for any transfer fees, correspondent bank charges, or currency conversion costs arising from payments made.

4.3 Where a service is required at short notice and bank transfer is not operationally practicable, the Company may, at its sole discretion, issue a secure payment card link. Card payments accepted in such circumstances may attract an additional processing fee, the amount of which will be confirmed to the Client before the payment link is issued. The Company is under no obligation to accept card payment and may decline to do so.

Security Deposit

4.4 Prior to the commencement of services, the Client shall pay a security deposit in the amount specified in the Agreement (“the Deposit”). The Deposit is held by the Company in a designated account, separate from the Company’s operating funds, solely as security against outstanding or future sums due under these Terms.

4.5 The Deposit shall not be applied by the Company against any sum without first notifying the Client in writing, specifying the amount to be applied and the reason. The Client will have 5 Working Days to dispute the application before it takes effect.

4.6 Subject to clause 4.5 and to the settlement of all sums due, the Deposit or any remaining balance shall be refunded to the Client within 14 Working Days of the end of the membership term or the date of termination, whichever is earlier.

4.7 The Deposit may be applied by the Company against any sums outstanding at the date of termination, including any Handling Fees, Disbursements, Lifestyle System Service charges, or third-party costs properly incurred on the Client’s behalf.

Ongoing Service Billing

4.8 All additional services arranged on behalf of the Client — including Personal Concierge Services, Lifestyle System Services, and any other expenditure incurred at the Client’s instruction — are billed on a weekly cycle, invoiced every Friday in respect of services arranged or costs incurred during the preceding seven days. Unless otherwise agreed in writing, all invoices are payable within 5 Working Days of issue by bank transfer.

4.9 Where a service requires advance payment to a third-party supplier, the Company may request cleared funds from the Client before confirming the booking. Such advance funds will be held and applied solely for the purpose for which they were provided and will be itemised on the next Friday invoice.

Disbursements — Cross-Charge of Third-Party Costs

4.10 Where the Company arranges Personal Concierge Services by acting as disclosed agent on behalf of the Client, the third-party costs so incurred are recharged to the Client as Disbursements, subject to the following conditions (which the Client acknowledges and accepts by entering into the Agreement):

1. the Company acted as agent for the Client when paying the third-party supplier;

2. the Client received and used the goods or services provided by the third-party supplier;

3. the Client was the party ultimately responsible for the third-party payment;

4. the Client authorised the Company to make that payment on their behalf;

5. the Client was aware that the third-party supplier would be paid directly;

6. the payment was made for the benefit of the Client and not the Company;

7. the amount recharged to the Client as a Disbursement equals exactly the amount invoiced to the Company by the third-party supplier, with no mark-up; and

8. the third-party supply is clearly separate from and additional to the services provided by the Company itself.

4.11 Disbursements meeting the conditions in clause 4.10 are recharged without VAT on the disbursed amount, as the supply is made directly to the Client by the third-party supplier. A Handling Fee (which is subject to VAT) is charged separately in connection with those Disbursements as described in Section 5. This treatment is applied in accordance with HMRC VAT Notice 700 section 25.

4.12 Lifestyle System Services — including private chef, culinary management, and housekeeping — are arranged by the Company as agent for the Client and billed on the Client’s behalf at the direct cost of those services. These charges are detailed as separate line items on each Friday invoice and are not subject to a Handling Fee.

Late Payment

4.13 The Client agrees to maintain sufficient funds and valid payment instructions to meet all sums due under these Terms. Time for payment is of the essence.

4.14 In the event of a failed, declined, or late payment, the Company reserves the right to:

1. suspend all services immediately until outstanding amounts are settled in full, without liability to the Client for any resulting disruption or loss; and

2. charge interest on the overdue amount at the rate of 8% per annum above the Bank of England base rate from time to time in force, calculated daily from the due date until the date of actual payment, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

4.15 The Company further reserves the right to recover from the Client any reasonable debt recovery costs incurred in collecting overdue amounts, including legal and administrative costs, pursuant to the Late Payment of Commercial Debts (Interest) Act 1998 as amended.

5. Handling Fees — Personal Concierge Services

5.1 The Company expressly reserves the right to apply a Handling Fee to all Personal Concierge Services arranged on the Client’s behalf. By signing the Agreement, the Client expressly acknowledges and agrees that Handling Fees are a condition of receiving Personal Concierge Services, and that such fees are due and payable in addition to any Disbursements incurred.

5.2 The Handling Fee is not a fixed amount. It is calculated by reference to the total consumption of Personal Concierge Services in respect of each instruction. Where a service involves a single, self-contained request, the Handling Fee will reflect that level of engagement. Where a service involves multiple logistical components — such as coordinating private transfers, accommodation, venue reservations, on-site requirements, scheduling, and associated arrangements within a single instruction — the Handling Fee will reflect the multi-logistical nature of that instruction and the corresponding coordination effort required.

5.3 In determining the Handling Fee applicable to any instruction, the Company takes into account:

1. the number of individual service elements within the instruction;

2. the complexity and time-sensitivity of those elements;

3. the number of third-party suppliers and vendors engaged;

4. the geographic scope of the instruction; and

5. the total aggregate value of Disbursements incurred in connection with the instruction.

5.4 The Client will be notified of the applicable Handling Fee, or the basis on which it will be calculated, prior to or at the time of service confirmation. The Client’s confirmation of the instruction constitutes acceptance of the Handling Fee.

5.5 Lifestyle System Services — including private chef engagements, culinary planning, and housekeeping — are not subject to a Handling Fee. They are billed to the Client at direct cost as described in clause 4.12.

5.6 All Handling Fees are subject to VAT at the prevailing UK standard rate. Handling Fees will appear as clearly identified separate line items on each Friday invoice, distinct from any Disbursements and Lifestyle System Service charges.

5.7 For the avoidance of doubt, Disbursements recharged under clause 4.10 are not subject to VAT on the recharged amount. The Handling Fee applied in connection with those Disbursements is the Company’s own supply and is subject to VAT at the prevailing UK standard rate.

5.8 Handling Fee rates may be reviewed at the time of each annual membership renewal. Any revision will be communicated to the Client in writing with no less than 30 days’ prior notice and will not apply to instructions already confirmed.

6. Cancellation and Termination

6.1 The annual membership fee paid at the point of Agreement signing is non-refundable, except in the circumstances described in clause 6.2. This reflects the operational and resource commitments made by the Company upon Agreement signing.

6.2 In the event that the Company is unable to fulfil its material obligations under these Terms through no fault of the Client, the Client may request a pro-rata refund in respect of the unused portion of the annual membership period calculated from the date the Company ceases to provide services.

6.3 The Client may elect not to renew membership at the end of each annual term by providing written notice to the Company no less than 30 days prior to the renewal date. Failure to provide such notice will result in automatic renewal on the terms then in force.

6.4 Early termination by the Client during an annual term does not entitle the Client to a refund of any portion of the membership fee. All outstanding invoices and accrued charges remain due and payable.

6.5 The Company may terminate the Agreement with immediate effect by written notice if:

1. the Client fails to pay any sum due and does not remedy that failure within 10 Working Days of written notice;

2. the Client fails to provide, or provides false or misleading, identity or AML verification documentation under Section 2;

3. the Company is required to cease services by reason of its obligations under applicable AML legislation, including in circumstances where it has filed or is considering filing a SAR;

4. the Client commits a material breach of these Terms that is not capable of remedy;

5. the Client engages in conduct that the Company reasonably considers harmful, abusive, or damaging to its staff, suppliers, or reputation; or

6. the Client becomes insolvent, enters administration, or makes any arrangement with creditors.

6.6 Upon termination, the Deposit or remaining balance will be applied and/or refunded in accordance with clauses 4.6 and 4.7. All services in progress at the date of termination will be completed only where pre-payment has been received.

6.7 All cancellation and termination notices must be submitted in writing to thomas@tharingconcierge.com.

7. Third-Party Suppliers

7.1 Where the Company engages third-party suppliers as disclosed agent for the Client, the contractual relationship in respect of those third-party supplies is between the Client and the supplier. The Company is not a party to those contracts.

7.2 Third-party cancellation policies, lead times, charges, and terms apply in addition to these Terms. It is the Client’s responsibility to review and accept those terms before confirming any service request.

7.3 The Company does not accept responsibility for charges, penalties, service failures, quality issues, or unavailability arising from third-party services arranged on the Client’s behalf.

7.4 Where a third-party supplier requires advance payment or a deposit before confirming a booking, the Company will notify the Client, and such funds must be provided within 2 Working Days of that notification. Failure to do so may result in the booking being lost.

8. Client Responsibilities

8.1 The Client must provide accurate personal, household, and payment information at all times and must promptly notify the Company of any material changes.

8.2 The Client is responsible for all costs arising from service requests, upgrades, late amendments, short-notice requests, or cancellations, including any third-party charges and applicable Handling Fees.

8.3 Misuse of services, fraudulent instructions, dishonest conduct, or behaviour deemed harmful, abusive, or damaging to the Company, its staff, or its suppliers may result in the immediate suspension or termination of membership in accordance with clause 6.5, without refund.

9. Service Standard

9.1 The Company will provide all services with reasonable care and skill, in accordance with the Supply of Goods and Services Act 1982 (as amended) and, where the Client is a Consumer, the Consumer Rights Act 2015.

9.2 Where the Company is unable to fulfil a service request due to third-party unavailability, external constraints, or circumstances beyond its control, the Company will notify the Client promptly and use reasonable endeavours to provide a suitable alternative.

9.3 The Company reserves the right to decline any request that is unlawful, unsafe, unreasonable, or outside the agreed scope of the membership.

10. Confidentiality

10.1 The Company holds all Client information — personal, financial, logistical, and lifestyle — in strict confidence, to the highest standard consistent with its obligations under UK GDPR and the Data Protection Act 2018.

10.2 Clients engaged in high-profile, production-related, or otherwise sensitive engagements may be required to enter into a separate Non-Disclosure Agreement prior to the commencement of services.

10.3 The Client agrees not to disclose any proprietary information, supplier relationships, service methodology, pricing structures, or operational procedures belonging to the Company to any third party without prior written consent.

11. Data Protection

11.1 The Company processes all personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. The Company is registered with the Information Commissioner’s Office.

11.2 Personal data is collected and processed solely for the purposes of delivering membership and concierge services, managing Client relationships, meeting legal and regulatory obligations (including AML obligations), and, where consented to, sending service communications.

11.3 The Client has the right to access, rectify, or request erasure of their personal data, subject to any legal obligations requiring the Company to retain that data (including the five-year AML retention obligation under clause 2.8). Such requests should be directed to thomas@tharingconcierge.com.

11.4 Full details of the Company’s data processing practices, retention periods, and Client rights are set out in the Privacy Policy at www.tharingconcierge.com/blank.

12. Force Majeure

12.1 The Company shall not be liable for any failure or delay in performing its obligations where that failure or delay arises directly from circumstances beyond its reasonable control, including but not limited to acts of God, extreme weather, epidemic or pandemic, industrial action, civil unrest, government or regulatory restrictions, failure of utilities or telecommunications infrastructure, or the unavailability of key third-party suppliers.

12.2 The Company will notify the Client promptly upon becoming aware of a force majeure event and will use all reasonable endeavours to resume performance as soon as practicable.

12.3 If a force majeure event continues for more than 30 consecutive days, either party may terminate the Agreement by written notice, and the Client shall be entitled to a pro-rata refund of the unused portion of any annual membership fee paid.

13. Liability

13.1 The Company is not liable for any indirect, consequential, or economic loss, loss of profit, loss of contract, or loss of reputation arising in connection with the services, whether arising in contract, tort, or otherwise.

13.2 The Company is not liable for any loss, delay, or disruption caused by third-party suppliers or by circumstances beyond its reasonable control.

13.3 Subject to clause 13.4, the Company’s total liability to the Client for any claim arising in connection with the Agreement or these Terms shall not exceed the total amount paid by the Client in the 12 months immediately preceding the event giving rise to the claim.

13.4 Nothing in these Terms limits or excludes the Company’s liability for: (a) death or personal injury caused by the Company’s negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited under applicable UK law.

14. Complaints

14.1 The Company is committed to the highest standard of service. Any complaint must be submitted in writing to thomas@tharingconcierge.com, setting out the nature of the complaint and the outcome sought.

14.2 The Company will acknowledge all complaints within 2 Working Days of receipt and will endeavour to provide a full written response within 14 Working Days.

14.3 Where a complaint cannot be resolved to the Client’s satisfaction following that process, both parties agree to attempt resolution through mediation in good faith before initiating formal legal proceedings.

15. Amendments

15.1 The Company may update these Terms from time to time. Where any change materially affects the Client’s rights or obligations, the Company will provide at least 30 days’ prior written notice.

15.2 For Clients mid-term, material changes to these Terms will not take effect until the next annual renewal, unless the change is required by law or by a regulatory obligation, including any change required to maintain compliance with applicable AML legislation.

15.3 Continued use of the membership or services following the notified effective date of any change constitutes the Client’s acceptance of the updated Terms.

16. General

16.1 These Terms, together with the signed Agreement, constitute the entire agreement between the parties in relation to the subject matter and supersede all prior representations, discussions, and agreements.

16.2 If any provision of these Terms is found to be invalid, unlawful, or unenforceable in whole or in part, that provision shall be severed and the remainder of the Terms shall continue in full force and effect.

16.3 No failure or delay by the Company in exercising any right under these Terms shall constitute a waiver of that right.

16.4 The Client may not assign or transfer any rights or obligations under these Terms without the prior written consent of the Company. The Company may assign its obligations to an associated company or successor entity on reasonable notice.

16.5 Notices given under these Terms must be in writing and sent by email to the addresses provided in the Agreement, or to thomas@tharingconcierge.com in the case of notices to the Company. Notices sent by email are deemed received upon confirmation of delivery.

17. Governing Law

17.1 These Terms and any dispute or claim arising out of or in connection with them, including non-contractual disputes, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.

T. Haring Concierge & Lifestyle LtdRegistered in England and Wales | Company No. 16906745 | VAT No. 508 5292 84Registered Office: 1 Khadija Walk, Ground Floor, London SE23 1LFEmail: thomas@tharingconcierge.com | Web: www.tharingconcierge.com

Last updated: July 2026