Terms & Conditions

1. Introduction

These Terms and Conditions (“Terms”) govern the membership and services provided by T. Haring Concierge & Lifestyle. By signing up for membership or using our services, you (“the Client”) agree to be bound by these Terms.

2. Membership Commitment

2.1 Membership requires a minimum 6-month commitment.
2.2 The membership fee is £1,200 + VAT, payable in monthly instalments unless otherwise agreed.
2.3 Membership begins on the date your signup is confirmed and payment details are provided.

3. Payments

3.1 Monthly membership fees are charged automatically to the credit or debit card on file, or via secure payment link if applicable.
3.2 All additional services booked through us—such as travel arrangements, reservations, personal errands, or third-party vendor services—are billed weekly to the card on file or via payment link.
3.3 The Client agrees to maintain a valid payment method at all times.

4. Cancellation Policy

4.1 You may cancel your membership within 14 days of signing up and receive a full refund, provided that no non-refundable third-party services have been used.
4.2 After the 14-day cooling-off period, the Client remains responsible for the full 6-month membership term and associated monthly payments.
4.3 Cancellation requests must be submitted in writing to our support email.

5. Third-Party Vendors

5.1 Some services arranged on your behalf involve external suppliers or vendors.
5.2 Third-party cancellation policies, fees, or terms may apply in addition to these Terms.
5.3 We are not responsible for charges, penalties, or refunds related to third-party services.

6. Client Responsibilities

6.1 The Client must provide accurate personal and payment information.
6.2 The Client is responsible for any additional costs incurred through service requests, upgrades, late changes, or vendor charges.
6.3 Misuse of services, fraudulent activity, or inappropriate behaviour may result in suspension or termination of membership without refund.

7. Service Limitations

We will make all reasonable efforts to meet service requests; however, availability may depend on external factors and third-party suppliers. We do not guarantee the availability, quality, or performance of third-party services.

8. Liability

8.1 We are not liable for any loss, delay, or issue caused by third-party vendors or circumstances beyond our control.
8.2 Our total liability for any claim arising from the membership or services will not exceed the total amount paid by the Client in the preceding 12 months.

9. Amendments

We may update these Terms from time to time. Any changes will be posted on our website, and continued use of the membership constitutes acceptance of the updated Terms.

10. Governing Law

These Terms are governed by the laws of the United Kingdom. Any disputes shall be resolved by the UK courts.