Refund Policy

1. Membership Fees

1.1 New members may cancel their membership within 14 days of signup and receive a full refund, provided no non-refundable third-party services have been used on their behalf.
1.2 After the 14-day cooling-off period, membership fees are non-refundable for the remainder of the 6-month commitment.
1.3 Partial or pro-rated refunds are not offered for unused time, services, or membership benefits.

2. Service Fees & Third-Party Charges

2.1 Our concierge service operates on an agency model, meaning many services are fulfilled by third-party vendors.
2.2 Refunds for any service booked through us are subject to the policies of the relevant supplier, including hotels, airlines, transport partners, event organisers, restaurants, or other vendors.
2.3 Where a third-party vendor offers a refund, credit, or date change, we will facilitate this on your behalf; however, we cannot guarantee approval, timelines, or amounts.
2.4 Vendor-imposed fees, penalties, or non-refundable deposits are the responsibility of the Client.

3. Non-Refundable Services

3.1 Any service marked as non-refundable, non-changeable, or final sale at the time of booking is fully non-refundable, regardless of circumstances.
3.2 Custom arrangements, expedited services, and special-request bookings may carry additional non-refundable components.

4. Refund Requests

4.1 All refund requests must be submitted in writing to our support email.
4.2 We will review your request and liaise with relevant vendors, then provide an update once the vendor has confirmed their decision.
4.3 Refunds approved by third-party vendors will be processed using the original payment method on file.
4.4 Processing times may vary depending on vendor policies and banking systems.

5. Errors, Duplicate Charges, or Service Failures

5.1 If a billing error or duplicate charge occurs, we will investigate and issue a refund where appropriate.
5.2 If a service failure is caused by a third-party vendor, refunds are governed by that vendor’s policy, and we will assist in submitting the relevant claim on your behalf.

6. No-Show or Late Cancellation Refunds

6.1 Refunds for no-shows or late cancellations depend entirely on the vendor’s policy.
6.2 Many vendors treat no-shows as fully non-refundable. We strongly recommend notifying us as early as possible when plans change.

7. Force Majeure

7.1 In cases of severe travel disruption, natural events, or force majeure, refunds or credits are issued only where third-party vendors permit.
7.2 We do not offer additional refunds beyond what vendors provide.